Muhammad Khurram Khan
Telecommunication Engineer/Back office Support
Telecommunication Engineer/Back office Support with over 26 years of experience in the field of Data Services/BSFM and access level service provisioning. Able to understand the strategic and tactical perspectives of situations and conceptualize implementation strategies. Possesses an excellent understanding of communication systems.
Experience
Technician-CERW
Emirates Telecommunication Corporation (Etisalat)-Dubai
Sep 1997 – 2005
- Repairing & testing of Etisalat Faxes, Telex & key phones.
- Repairing & testing ISDN phone & WiMAX equipment.
Back Office/Technical Support Team Leader
Emirates Telecommunication Corporation (Etisalat)-Dubai
- Provisioning and Implement new IPVPN, Leased Line, Frame-Relay/ATM/Express Connect/UMTS backhaul Internet infrastructure using SDH METRO 1000. PD MUX, DON network, DARK FIBER AND MSAN as well NGN GPON (Giga bit Passive Optical Network), E1/E3/STM links.
- Deep knowledge of MPLS Technology L2, L3 VPN routing protocols (BGP, EGP, OSPF etc.)
- Operation and maintenance of Next Generation Optical fiber, Transport Network GPON FTTx
- Coordinate with business Accounts managers & operations network for provisioning, troubleshooting
- Suggest alternative technical solutions to meet client requirements more efficiently and with greater reusability
- Analysis and tracing of faults over the network with the help of Test Equipment’s.
- Providing Technical support to field technicians
- Installation of DSL systems (ADSL, HDSL)
- Test instrument handling and its placement at customer premises.
- Trouble shooting and diagnosing problem of DSL circuit
- Coordinate & Plan for the upgrading of Leased lines to others departments as well as customer
- Handling all kind of LD (Leased Data) circuits, PRI & BRI fault, coordinating with various department and rectify with in a definite time frame.
- Knowledge of PDMUX installation & configuration
- Handling & Supervising for all kind of e-Life services installation
- Providing support to FT’s from back office
- Maintaining & clearing all Data & non Data faults within 24 hrs. KPI
- Knowledge of BIB (Business in BOX) & FLTE (Fixed Long-Term Evolution) products & coordinating with all concern section while providing provisioning of new SR’s.
- Also providing all kind of Etisalat products to our valued customers especially Top-34 & Top-200 customers of Etisalat.
- Knowledge of UCAAS/VSAAS/SDWAN/SIPTRUNK/DI & DPI products to provide service to SMB/ES customers UCAAS also known as Business Edge internet Bundle.
Education
Pakistan Education Academy, Dubai
Higher Secondary School Certificate
1993
Skills
Networking & Protocols
IP TechnologiesMPLSIPVPNATMFrame RelayLANWANBGPEGPOSPFEthernetGigabit EthernetSNMPHDLCSDLCIGRPEIGRPRIPDHCP
Telecommunication Systems & Hardware
GPON FTTH Planning & Design (ODF, FDH, OLT, ONT, Splitters 1:32,2:8, Patch Cords)Cisco Routers & HubsL2/L3 SwitchesSDH METRO 1000PD MUXDON networkDARK FIBERMSANNGN GPON (Giga bit Passive Optical Network)E1/E3/STM linksDSL systems (ADSL, HDSL)PDMUX
Services & Products
FLTE servicesUCAASVSAASSDWANSIP TRUNKDIDPI & BE over FL productse-Life servicesBIB (Business in BOX)Fixed Long-Term Evolution (FLTE)Business Edge internet Bundle
Testing Equipment
ACTERNA HST 3000 Ethernet TesterSUNSET E 20 Transmission AnalyzerOTDR Fiber TestingNET LINK 430 Line Quality testingTester PRIBRIISDN
Operating Systems & Software
Microsoft officeWindows 98/NT/200/XP Professional Windows
Core Skills
Excellent problem-solving skillsHighly motivated and adaptableIntense knowledge of testing equipment for TDM and IP NetworksStrong Technical knowledge of Telecomm & Information TechnologyStrong Technical Knowledge of Telecom Industry.Customer oriented knowledge of related business segment in the industry
Certifications
- External Plant Safety
- Alcatel 1512 HDSL MODEM
- ICND-1 Interconnecting CISCO Network Devices
- ICND-2 Interconnecting CISCO Network Devices
- ITIL
- IP/MPLS VPNs